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Plen — Terms & Conditions

Version: 1.1 · Last updated: 06/06/2026

1. Who we are

Plen is made and sold by Wilb (eenmanszaak), based in Amsterdam:

In these terms, “we”, “us” and “our” mean Wilb. “You” and “your” mean you, the visitor to our website or customer of Plen.

If you visit the Site or use Plen, you agree to these terms. If you don’t agree, please don’t use the Site or Plen.

2. The short version

Before the legal detail, here’s what these terms say in plain English:

3. About these terms

These T&C cover both:

(a) your use of plen.work (the Site); and (b) your use of Plen (the Software) under the Trial Licence or Full Licence.

When you purchase a Full Licence through Paddle, you also agree to Paddle’s own Checkout Buyer Terms (available at paddle.com/legal/checkout-buyer-terms). Paddle is the Merchant of Record for your purchase and handles payment, refunds and VAT.

Our separate Privacy Policy explains what data we collect (essentially just your email address) and how we handle it.

4. Using the Site

The Site is provided for informational purposes. You may browse it freely.

We own (or have permission to use) all the content on the Site — text, images, logos, illustrations, designs and code. You may not copy, republish or reuse our content for commercial purposes without our written permission. Personal, non-commercial use such as sharing a link is fine.

We may link to other websites. Outbound links don’t mean we endorse those sites, and we’re not responsible for their content.

We may update or change the Site at any time without notice.

5. The Software Licence

5.1 What you’re buying

When you purchase a Full Licence, we grant you a non-exclusive, non-sublicensable, perpetual (subject to the termination provisions in section 12), royalty-free right to install and use Plen, subject to these terms.

You are buying a licence to use the Software, not the Software itself. We retain all intellectual property rights in Plen.

5.2 Permitted use

Your Full Licence can be used on any number of computers you own or control (including personal and work computers), provided you are the primary user. If multiple people in a household, office or team will use Plen as their primary tool, each of them needs their own licence.

5.3 Transferring your licence

You may transfer your Full Licence to another person, but only on the following conditions, which together follow the requirements of the Court of Justice of the European Union in case C-128/11 (UsedSoft v Oracle):

(a) the transfer is permanent and covers the licence in its entirety; (b) you do not keep a copy of Plen or your Licence Key after the transfer; (c) the new licensee agrees in writing to these terms; and (d) you inform us by email at info@plen.work of the transfer so we have a record.

You may not split, sublicense, rent, lease, lend or commercially resell your licence.

5.4 What you can’t do

Except as permitted by mandatory law, you may not:

(a) share, publish or distribute your Licence Key; (b) sell or resell your Licence Key (other than the personal transfer described in 5.3); (c) remove or alter any copyright, trademark or other notices in Plen; or (d) use Plen for anything illegal.

If you share or publish your Licence Key, we may revoke it through technical means where possible, and you may no longer use the affected version of Plen.

5.5 Reverse engineering

You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of Plen, except to the extent expressly permitted by mandatory applicable law. In particular, Articles 5 and 6 of EU Directive 2009/24/EC and Articles 45j–45n of the Dutch Copyright Act (Auteurswet) allow you to:

(a) make a back-up copy of Plen that is necessary for your use; (b) observe, study or test the functioning of Plen to determine the ideas and principles behind it; (c) correct errors necessary to use Plen for its intended purpose, where we have not provided a fix within a reasonable time after you tell us about the problem; and (d) obtain information necessary to achieve interoperability of an independently created program with Plen, where that information has not been made readily available to you and only to the extent necessary for interoperability.

5.6 Updates

We make no commitment to provide updates to Plen — whether for new features, performance improvements, or compatibility with future operating system versions. We may, at our discretion, release updates from time to time. Major version upgrades (for example, a future Plen 2.0) may be offered as a separate, paid product.

This clause does not affect our obligation under Article 7:50ad of the Dutch Civil Code (implementing EU Directive 2019/770) to provide updates necessary to keep Plen in conformity with what was reasonably promised at the time of purchase, for the period a consumer can reasonably expect — which we consider to be at least two years from the date of purchase, and may be longer depending on the circumstances.

6. The Trial Licence

Plen offers a Trial Licence, available free of charge from the Site.

The Trial Licence lets you use Plen with the following limitations: you can plan up to three projects, you cannot save your work, and you cannot export from Plen. These limitations exist so that the Trial gives you a genuine feel for the app before you decide to buy.

The Trial Licence is provided “as is” — sections 9 (Warranty) and 10 (Liability) of these terms apply equally to it.

The Trial Licence converts to a Full Licence when you enter a valid Licence Key. The Trial Licence itself has no time limit.

7. Purchase and delivery

7.1 Paddle as Merchant of Record

Plen is sold through Paddle.com, who is the Merchant of Record for all purchases. This means Paddle:

(a) processes your payment; (b) collects and remits VAT in your jurisdiction; (c) issues your invoice; and (d) handles refund processing under their own Checkout Buyer Terms.

Paddle’s terms apply to the payment transaction. Our T&C apply to your use of the Software.

7.2 Price and VAT

The price of a Full Licence is shown in EUR on the Site. VAT is added at checkout based on your billing country and is handled entirely by Paddle.

7.3 Order process and delivery

When you click “Buy Plen” on the Site, we show you a confirmation step that reminds you Plen is non-refundable and links to our FAQ explaining why. If you choose to continue, Paddle takes you through checkout. Once payment is confirmed, we deliver your Licence Key by email — usually within a few minutes.

7.4 EU 14-day right of withdrawal — express waiver

Under EU law, consumers usually have a 14-day right to withdraw from a distance contract. For digital content delivered without a physical medium (such as Plen), this right ends if you give express prior consent to begin performance and acknowledge that you thereby lose your right of withdrawal (Article 16(m) of EU Directive 2011/83/EU; Article 6:230p sub g of the Dutch Civil Code).

By completing your purchase through Paddle and downloading Plen or activating your Licence Key, you expressly:

(a) consent to immediate performance of this agreement during the 14-day withdrawal period; (b) acknowledge that you thereby lose your right of withdrawal; and (c) receive confirmation of this consent and acknowledgement in the order-confirmation email we send to you (which serves as confirmation on a durable medium for the purposes of Article 6:230v of the Dutch Civil Code).

A Dutch-language version of this acknowledgement is included in your order-confirmation email:

Ik geef uitdrukkelijk toestemming om direct na betaling te beginnen met de levering van de software (licentiesleutel en download), en ik verklaar daarmee afstand te doen van mijn recht van ontbinding zodra de levering is begonnen.

7.5 Lost Licence Key

If you lose your Licence Key, email us at info@plen.work and we will resend it. Paddle keeps a record of your purchase as well.

8. Refunds

We do not offer voluntary refunds once your Licence Key has been delivered.

This is because Plen verifies your licence locally on your device and does not communicate with our servers — the same architecture that protects your privacy makes it impossible for us to revoke a Licence Key once it has been issued. The free Trial Licence is provided specifically so that you can evaluate Plen before purchasing, and we strongly recommend doing so.

Nothing in this section affects your statutory consumer rights, including:

(a) your right to remedies (repair, replacement or proportional refund) if Plen does not conform to what was promised, under Articles 7:6 and 7:50aa et seq. of the Dutch Civil Code; or (b) any rights you may have under Paddle’s own Checkout Buyer Terms or Refund Policy.

Chargeback disputes are handled by Paddle in accordance with their terms.

9. Warranty and conformity

Plen is provided “as is” and “as available”, without warranties of any kind beyond those required by mandatory law.

Specifically, we do not warrant that Plen will be uninterrupted, error-free, fully secure, or compatible with all hardware and operating systems.

Nothing in this section excludes or limits your statutory rights as a consumer, including the conformity guarantee under Article 7:6 and Title 7.1AA of the Dutch Civil Code (implementing EU Directive 2019/770 on digital content), which apply for at least two years from the date you receive Plen and may be longer depending on the circumstances. If Plen does not conform to what we have promised on the Site or in our documentation, you are entitled to the remedies set out in those provisions.

10. Liability

10.1 Cap on liability

Our total aggregate liability to you for any claim arising out of or in connection with Plen, the Site or these terms is limited to the amount you actually paid for your Full Licence.

10.2 Exclusion of indirect damages

To the maximum extent permitted by law, we are not liable for:

(a) indirect, incidental, special or consequential damages; (b) loss of profit, revenue, business or anticipated savings; (c) loss, corruption or unavailability of data, including project files; or (d) loss of goodwill or reputation.

10.3 Mandatory carve-outs

The limitations and exclusions in 10.1 and 10.2 do not apply to liability that cannot be excluded under mandatory law, including:

(a) damages arising from our intent, willful misconduct or gross negligence (opzet of bewuste roekeloosheid); (b) damages arising from death or personal injury caused by our negligence; (c) product liability under Article 6:185 of the Dutch Civil Code (implementing EU Directive 85/374/EEC); and (d) your mandatory rights as a consumer under Dutch and EU law.

10.4 Backup obligation

You are responsible for regularly backing up your project files and other data created with Plen.

If your data is lost or corrupted while using Plen, our liability for the cost of recovery is limited to costs that would not have been incurred had you maintained appropriate backups. In other words, if proper backups would have made the data recoverable at little or no cost, our liability for recovery is correspondingly limited.

10.5 You own your data

You retain all intellectual property rights and ownership in the project files and other data you create or import into Plen. Plen runs entirely on your computer; we do not access, store or process the contents of your project files.

11. Privacy and data

We collect the minimum personal data needed to deliver Plen and meet our legal obligations — essentially just your email address, used to send you your Licence Key, important software-related notifications, and to comply with Dutch fiscal record-keeping requirements (Article 52 of the Dutch Algemene Wet inzake Rijksbelastingen).

Paddle, as Merchant of Record, is a separate data controller for payment-related data. Resend processes our outgoing emails as our data processor under the standard contractual clauses and the EU–US Data Privacy Framework.

For full details — including legal bases, retention periods, sub-processors and your rights under the General Data Protection Regulation — please see our separate Privacy Policy.

11.1 Cookies and analytics

The Site does not currently use cookies, tracking pixels or third-party analytics. If we add any in the future, we will update our Privacy Policy and ask for your consent where required by law before non-essential cookies are placed on your device.

12. Termination

12.1 You

You can stop using Plen at any time by uninstalling it and deleting your Licence Key.

12.2 Us

We may, by written notice, terminate your Full Licence in limited circumstances:

(a) if a payment chargeback is confirmed and not resolved within a reasonable time; (b) if you share, resell or distribute your Licence Key in breach of section 5.4; or (c) if you materially breach these terms and do not remedy the breach within 30 days of being notified.

12.3 Effect of termination

If we terminate your Full Licence, you must stop using Plen with that licence. Your project files remain yours and are not affected by termination — they continue to exist on your computer as ordinary files.

We will continue to honour your statutory consumer rights even after termination.

12.4 Technical reality

Because Plen verifies your Licence Key locally, we cannot in most cases technically prevent further use of an existing installation after termination. Termination under this section is therefore a contractual matter, and you agree to honour it.

13. Changes to these terms

We may update these terms from time to time. The terms in effect at the time of your purchase apply to that purchase. Changes to these terms apply only to future visits to the Site and future purchases.

We will publish the latest version at plen.work/terms with a clear effective date.

14. General provisions

14.1 Governing law

These terms are governed by the laws of the Netherlands, excluding its conflicts-of-law rules.

14.2 Jurisdiction

The competent court in Amsterdam has exclusive jurisdiction over any dispute arising out of or in connection with these terms.

If you are a consumer, you also benefit from the mandatory provisions of the law of the country in which you are habitually resident, and nothing in this clause deprives you of those protections (Article 6 of EU Regulation 593/2008 (Rome I)).

14.3 Severability

If any part of these terms is found to be invalid or unenforceable, the rest remain in force.

14.4 Entire agreement

These terms (together with Paddle’s Checkout Buyer Terms, which apply to your payment transaction, and our Privacy Policy) form the entire agreement between you and us in relation to Plen and the Site.

14.5 Contact

For any question about these terms, please email info@plen.work.

Wilb · KvK 64118908 · Amsterdam, the Netherlands