Plen — Terms & Conditions
1. Who we are
Plen is made and sold by Wilb (eenmanszaak), based in Amsterdam:
- Trading name: Wilb
- Address: Wibautstraat 150 - 2.67, 1091 GR Amsterdam, the Netherlands
- KvK number: 64118908
- BTW-ID: NL002294521B05
- Email: info@plen.work
In these terms, “we”, “us” and “our” mean Wilb. “You” and “your” mean you, the visitor to our website or customer of Plen.
If you visit the Site or use Plen, you agree to these terms. If you don’t agree, please don’t use the Site or Plen.
2. The short version
In short: the Plen desktop app is free and runs entirely on your computer. A Plen subscription is optional and paid, and lets you publish plannings as online share links. You can cancel anytime; your local files are always yours. Payments, VAT, and invoices are handled by Paddle, our merchant of record.
3. About these terms
These T&C cover both:
(a) your use of plen.work (the Site); and (b) your use of Plen (the Software) and your Plen subscription.
When you subscribe to Plen through Paddle, you also agree to Paddle’s own Checkout Buyer Terms (available at paddle.com/legal/checkout-buyer-terms). Paddle is the Merchant of Record for your purchase and handles payment, refunds and VAT.
Our separate Privacy Policy explains what data we collect (essentially just your email address) and how we handle it.
4. Using the Site
The Site is provided for informational purposes. You may browse it freely.
We own (or have permission to use) all the content on the Site — text, images, logos, illustrations, designs and code. You may not copy, republish or reuse our content for commercial purposes without our written permission. Personal, non-commercial use such as sharing a link is fine.
We may link to other websites. Outbound links don’t mean we endorse those sites, and we’re not responsible for their content.
We may update or change the Site at any time without notice.
5. Plen in your browser, and the legacy desktop app
Plen is provided as an online service at app.plen.work for Plen subscribers. Your plannings are stored on EU-based infrastructure so you can work from any device; keeping a local copy of important work (File ▸ Download a copy) is always available and always will be.
The legacy desktop application is no longer in active development. Existing installations keep working on your computer indefinitely and remain free to use, but receive no updates or support. It is provided “as is”; to the extent permitted by law, liability for the free desktop application is limited to the amount paid for it (€0). Nothing in these terms limits liability for intent or gross negligence, or affects your statutory rights.
6. Plen subscription
The Plen subscription powers everything: using the full planner in your browser at app.plen.work, storing your plannings so they follow you across devices, publishing plannings as live share links (with passwords, expiry dates, and your own logo), and the online dashboard.
Your subscription is handled by Paddle, our merchant of record — Paddle is the seller of record for the transaction and handles payment, VAT, and invoicing. Subscriptions renew automatically until cancelled. You can cancel at any time via Manage subscription in your dashboard; cancellation stops the next renewal, and your subscription remains active until the end of the period you paid for.
What happens when a subscription ends: your plannings and local files remain yours. In the browser you can still open, download, and delete your plannings — creating and saving new work requires an active subscription. Share links remain live for a 14-day grace period, then go offline; resubscribing within 90 days restores them at the same addresses, after which stored shared pages are permanently deleted.
7. Payment, renewal, and your right of withdrawal
Prices for the Plen subscription are shown at checkout, include VAT for consumers, and are charged by Paddle at the start of each billing period. Business customers can enter a VAT ID at checkout for an EU reverse-charge invoice.
If you are a consumer in the EU, you have a statutory 14-day right of withdrawal when you first subscribe. Because the subscription starts immediately, you agree that the service begins during the withdrawal period; if you withdraw within 14 days of your first purchase, contact us or Paddle and you will be refunded (see our Refund Policy). Renewals of an existing subscription are not new purchases; the way to end the subscription is cancellation, which takes effect at the end of the paid period.
8. Refunds
Our Refund Policy describes when refunds are given. In short: a full refund within 14 days of your first subscription on request; after that, cancellation stops future charges and already-started periods are not refunded pro rata. Refunds are processed by Paddle. Nothing in this section limits your statutory rights.
9. Warranty and conformity
Plen is provided “as is” and “as available”, without warranties of any kind beyond those required by mandatory law.
Specifically, we do not warrant that Plen will be uninterrupted, error-free, fully secure, or compatible with all hardware and operating systems.
Nothing in this section excludes or limits your statutory rights as a consumer, including the conformity guarantee under Article 7:6 and Title 7.1AA of the Dutch Civil Code (implementing EU Directive 2019/770 on digital content), which apply for at least two years from the date you receive Plen and may be longer depending on the circumstances. If Plen does not conform to what we have promised on the Site or in our documentation, you are entitled to the remedies set out in those provisions.
10. Liability
10.1 Cap on liability
Our total aggregate liability to you for any claim arising out of or in connection with Plen, the Site or these terms is limited to the amount you actually paid us.
10.2 Exclusion of indirect damages
To the maximum extent permitted by law, we are not liable for:
(a) indirect, incidental, special or consequential damages; (b) loss of profit, revenue, business or anticipated savings; (c) loss, corruption or unavailability of data, including project files; or (d) loss of goodwill or reputation.
10.3 Mandatory carve-outs
The limitations and exclusions in 10.1 and 10.2 do not apply to liability that cannot be excluded under mandatory law, including:
(a) damages arising from our intent, willful misconduct or gross negligence (opzet of bewuste roekeloosheid); (b) damages arising from death or personal injury caused by our negligence; (c) product liability under Article 6:185 of the Dutch Civil Code (implementing EU Directive 85/374/EEC); and (d) your mandatory rights as a consumer under Dutch and EU law.
10.4 Backup obligation
You are responsible for regularly backing up your project files and other data created with Plen.
If your data is lost or corrupted while using Plen, our liability for the cost of recovery is limited to costs that would not have been incurred had you maintained appropriate backups. In other words, if proper backups would have made the data recoverable at little or no cost, our liability for recovery is correspondingly limited.
10.5 You own your data
You retain all intellectual property rights and ownership in the project files and other data you create or import into Plen. Where your plannings live depends on how you use Plen: browser plannings are stored on our EU servers (see the Privacy Policy for retention and deletion); legacy desktop plannings live only on your device. In both cases the content is yours, you can always export a copy, and we only ever process stored content to provide the service.
11. Privacy and data
We collect the minimum personal data needed to deliver Plen and meet our legal obligations — essentially just your email address, used for Plen sign-in codes, important service notifications, and to comply with Dutch fiscal record-keeping requirements (Article 52 of the Dutch Algemene Wet inzake Rijksbelastingen).
Paddle, as Merchant of Record, is a separate data controller for payment-related data. Resend processes our outgoing emails as our data processor under the standard contractual clauses and the EU–US Data Privacy Framework.
For full details — including legal bases, retention periods, sub-processors and your rights under the General Data Protection Regulation — please see our separate Privacy Policy.
11.1 Cookies and analytics
The Site uses no tracking, analytics or advertising cookies. Two strictly functional mechanisms exist (viewing a password-protected share link, and staying signed in to the dashboard) — see our Cookie Policy for details.
12. Termination and suspension
You can stop using Plen at any time; you can end your Plen subscription by cancelling it and, if you wish, deleting all your online data from the dashboard (this removes every shared planning and signs out your devices).
We may suspend or terminate access to Plen if it is used unlawfully or abusively — for example to distribute malicious, infringing, or illegal content through share links, or to attack the service. Where reasonable we will warn you first. If we ever discontinue Plen's online service entirely, we will give at least 60 days' notice; the desktop app and your local files are unaffected by any such decision.
13. Content of shared plannings
Plannings you publish may contain information about your own clients or projects. You remain responsible for that content and for having the right to share it. For personal data contained in shared plannings, you are the data controller and Wilb acts as processor: we store and serve the content solely to provide the share-link service, on EU-based infrastructure, and delete it per the retention rules in these terms and the Privacy Policy. If your business requires a separate data processing agreement, contact info@plen.work.
14. Changes to these terms
We may update these terms from time to time. The terms in effect at the time of your purchase apply to that purchase. Changes to these terms apply only to future visits to the Site and future purchases.
We will publish the latest version at plen.work/terms with a clear effective date.
15. General provisions
15.1 Governing law
These terms are governed by the laws of the Netherlands, excluding its conflicts-of-law rules.
15.2 Jurisdiction
The competent court in Amsterdam has exclusive jurisdiction over any dispute arising out of or in connection with these terms.
If you are a consumer, you also benefit from the mandatory provisions of the law of the country in which you are habitually resident, and nothing in this clause deprives you of those protections (Article 6 of EU Regulation 593/2008 (Rome I)).
15.3 Severability
If any part of these terms is found to be invalid or unenforceable, the rest remain in force.
15.4 Entire agreement
These terms (together with Paddle’s Checkout Buyer Terms, which apply to your payment transaction, and our Privacy Policy) form the entire agreement between you and us in relation to Plen and the Site.
15.5 Contact
For any question about these terms, please email info@plen.work.