Plen - Refund Policy
The Plen desktop app is free, so there is nothing to refund.
Plen subscriptions: if you subscribe for the first time and change your mind, contact us (or reply to your Paddle receipt) within 14 days of that first purchase and you'll receive a full refund — no questions asked. This honours your EU right of withdrawal.
After that: you can cancel at any time via Manage subscription in your dashboard. Cancellation stops the next charge; your subscription keeps working until the end of the period you already paid for. We don't give pro-rata refunds for partly used months or years, and a yearly plan that renewed can be refunded only if you contact us within 14 days of the renewal charge.
Refunds are processed by Paddle, our merchant of record, back to your original payment method. If something went wrong on our side — you were charged in error, or a service failure stopped you from using Plen for a significant time — contact info@plen.work and we'll make it right. Nothing in this policy limits your statutory rights.